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Too Big to Mail

February 15, 2011

Despite the proliferation of file sending services like YouSendIt and shared cloud drives like Dropbox, e-mail remains for many the most convenient way to exchange small to moderate-sized files. But how big is moderate? Too big and your mail fails, either on its way up to your outbound server or on its way in to the recipient’s mailbox. File size limits are determined by your internet service provider and often by other gateways like in-house mail servers.

Like most policies of large communications services providers, e-mail file size limits are difficult to find and interpret. Many ISPs change their rules depending on the level of subscriber service. We assembled the list below from online and phone help desks at major U.S. broadband providers. For a definitive number, you may have to contact your ISP’s help desk.

AT&T: 25 Mb (webmail), 10 Mb (client)
Cable One: 10 Mb
CenturyLink: 10 Mb
Charter: 10 Mb
Comcast: 15 Mb
Cox: 10 Mb
EarthLink: 10 Mb (webmail), 5 Mb (client)
Frontier: 3 Mb
Gmail: 25 Mb
Qwest: 10 Mb
Time Warner Cable/Road Runner: 20 Mb
Verizon:  8 Mb (webmail), 20 Mb (client)
Bright House Networks/Road Runner: 20 Mb
Windstream: 1Gb
Optimum Online/Cablevision: 20 Mb

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1) Get up 2) Brush teeth 3) Rule the World

February 14, 2011

Steven R. Covey’s The Seven Habits of Highly Effective People has been a business best-seller for about as long as there’s been business. Covey built a leadership consulting empire around a few generalizations gleaned from studying the work habits of leaders across the ages.

While Covey’s broad generalizations may be helpful, it’s just as informative to look at the nitty gritty details of how the successful organize their days. Does Stephen King start writing before or after coffee? What time did President George W. Bush get to the office?

If you need inspiration in crafting a better daily routine, you could do worse than cribbing off the likes of Charles Darwin (short walk every morning before work) or Fred Astaire (catching up on reading while practicing dance routines). For everything you wanted to know about the seven-thousand work habits of the rich and famous, start here, or here.

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The Most Embarrassing E-Mail Ever

February 11, 2011

Sure, you’ve got an embarrassing e-mail story. But there’s not much chance it can compete with the Claire Swire affair, an e-mail related internet meme that’s 10 years old and still a good story.

It all started with a very personal e-mail conversation between British lawyer Bradley Chait and his girlfriend Claire Swire. Over the course of a brief e-mail conversation, Swire spells out her “end-game technique.” Chiat, so the story goes, can’t resist sharing the conversation with a few friends at work, who then share it with a few friends. And so on. And so on.

As the e-mail went viral and the story went public, Chait and colleagues faced disciplinary action from their law firm and nine employees of Britan’s Financial Services Authority lost their jobs. Despite being reported around the world by the BBC and other major news organizations, however, it’s not certain that the story is true.

But whether the e-mail conversation really happened or was part of a practical joke played out by Chait or his colleagues, Chait and Swire are real. Both their faces were all over English tabloids for a few weeks around the holidays in 2000. Ten years later, as the story lives on dredged up by e-mail muckrakers like us, it might as well be true.

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Ancient Italian Secret

February 10, 2011

You might be one plastic tomato away from getting your life in order. If you can get past the name, the Pomodoro Technique is one of the simplest time management techniques—and according to proponents—one of the most productive.

The system is built on the assumption that we waste time because we have too much of it. By working in short, timed bursts in which you’re not allowed to do a dang thing but work on what you’re working on, you can finally bring an adequate level of focus to your tasks to really make headway.

The technique was invented by an easily-distracted economics student at the University of Rome in the 1980s. He found that working in short, intense bursts (which he timed on a tomato-shaped kitchen timer) combined productivity with a sort of mental agility that comes from switching from work to rest.

Like every other get-productive-quick scheme, it has its adherents and detractors. But it seems to be working for its inventor Francesco Cirillo, who has found the time to run a couple software consulting firms, launch a foundation and hawk his plastic tomatoes at www.pomodorotechnique.com.

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Win a Free Copy of BusyCal!

February 9, 2011

BusyCal now works with Postbox 2


BusyCal is a desktop calendar that allows families and small workgroups to easily and cost-effectively sync calendars with MobileMe, Google, the iPhone, and with other Macs on a local area network.

To celebrate, we’re giving away 5 BusyCal licenses!

How to Win:

    1. Follow @Postbox on Twitter and RT the following:

    Postbox is giving away 5 copies of BusyCal, follow @postbox and RT to win!

    2. Follow @BusyMac on Twitter so they can send a direct message to the winners.

    Hurry, you have until Friday at 5PM PST to enter!  Winners will be announced next weeek on Twitter.

    Posted by Postbox

I Never Thought It Would Turn Out Like This

February 8, 2011

If you look closely, you’ll notice the telltale signs: bits of grey around the sides of your inbox, folders getting a little fuller around the middle and a slight groaning noise when launching the application. Your e-mail’s hit middle age.

E-mail as we know it turns 40 this year. While we may have not recognized it in its youth, e-mail started out with a single, not-very-inspiring message between hosts on ARPAnet. Until that e-mail, written and sent by a programmer named Ray Tomlinson, it had been possible to send messages to terminals on the same computer but never between computers on different network hosts.

The message, the contents of which Tomlinson has forgotten, made it ten feet across a room from one computer to another and the communication medium was born. Offers for discount Viagra quickly followed.

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Tune Up Your E-Mail Workflow: The First of Four Articles

February 4, 2011

How do you deal with e-mail? Everybody’s got an answer. And nobody’s satisfied with it. Like making the perfect martini, finding the perfect e-mail management strategy is a lifelong pursuit. The truth is, there’s no secret solution to e-mail workflows. Much of it comes down to personal preference. Some people like to work out of their Inbox, using e-mail as a message storage and retrieval system. Others want as little in their e-mail client as possible, constantly processing messages out of mail and into some other sort of file system.

E-mail researchers (yes, there are such people) have tracked the ways in which people interact with e-mail. They’ve observed, interviewed, run experiments and generated a mountain of conclusions in the process. As part of the Postbox design process, the Postbox team dug through this research (and we even met with some of the researchers) and outlined three basic e-mail user types. Over the course of the next few weeks, we’ll be covering each of these e-mail styles and suggesting workflow improvements designed specifically for each style. For now, we’ll describe the three main groups that e-mail users fall into. Which one are you?

1. The Inbox Archivists
Inbox Archivists work out of their Inbox. They see no reason to clean it out. After all, if everything’s in the Inbox, you know exactly where everything is. Finding an old e-mail is as easy as searching, sorting and filtering. It’s a great system if your e-mail client is up to the task. If your client’s search capabilities are limited or slow, it could take forever to find the right message, let alone that one attachment you’re pretty sure somebody (you can’t remember who) sent you six months ago. Or was it more like 18 months?

2. The File-As-You-Goer
File-As-You-Goers are the opposite of Inbox Archivists. The File-As-You-Goer doesn’t trust his e-mail client. He’s been burned too many times by failed attempts to find something he knows is somewhere in his e-mail store. The file-as-you-go solution is to let nothing linger. Actionable e-mails get dealt with ASAP. Anything with a longer life cycle gets ported to a to-do list or saved for reference (in a mail folder or outside the mail client). This system is similar to the “Inbox zero” philosophy of Merlin Mann and shares some of David Allen’s Getting Things Done productivity method. Done right, it can keep you on top of your game. But it requires a lot of discipline and is probably more a reaction to the limitations of e-mail clients than it is a holistic solution to dealing with e-mail.

3. Spring Cleaners
Somewhere in the middle live the Spring Cleaners. Less disciplined than the File-As-You-Goers but not entirely comfortable with an overloaded Inbox, they let things pile up, dealing with some messages quickly and leaving others for later. Messages pile up until an overwhelming feeling of disorganization triggers a clean-up. The backlog of old messages is processed, filed or discarded and the mail store is brought back to a more manageable and less ominous level. Then the cycle starts all over again.

None of these systems are bad ones. Each has its pros and cons. Each one, though, places different demands on the user’s e-mail applications. And each one, like every other system, has room for improvement. Next week, we’ll look at the Inbox Archivist system in more detail and share some tricks for making that system work to its full potential.

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The Do Not Reply Guy

February 3, 2011

Communication media come and go but humans never change. As soon as you tell somebody not to do something, they’re bound to go and do it. Which is why Chris Faliszek found that he was getting thousands of e-mails sent to a domain he had innocently registered as part of an online marketing business.

“We started thinking of all the stupid e-mail names we could register, and we all thought it would be funny to send e-mail from an account at donotreply.com,” Faliszek said.

The funny part turned out to be the e-mails coming in, thousands of replies to the phony “donotreply.com” domain used by spammers, marketers and IT guys who don’t want to hear back about their system announcements.

Before he shut down the domain for good, Faliszek got inside information on bank security holes, reports of troop movements in Iraq from a Halliburton subsidiary and folders full of angry e-mails complaining about junk e-mail.

At the beginning, Faliszek tried to contact some of the companies referenced in the misdirected e-mails but all he got for his trouble was threats of lawsuits from managers who couldn’t understand why he was receiving “their” mail.

“I’ve had people yell at me, saying these e-mails are marked private and that I shouldn’t read them,” Faliszek said. “They get all frantic like I’ve done something to them, particularly when you talk to the non-technical people at these companies.”

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Portrait of the @rtist

January 31, 2011

Depending on your point of view, James Joyce’s Finnegan’s Wake is either the writer’s greatest work or a failed experiment. In either case it’s full of puzzles, word-games and mysterious references. One of them crops up again and again on Joyce fan pages: “emailia.” As in the sentence “Speak to us of Emailia.” As with much of this famously untraditional novel, the meaning is hard to parse. It comes in a passage about a postman and most scholars think it’s nothing more than a play on the word mail and the name Amelia, a student of the author’s who he pretty clearly had a thing for. Or maybe he saw something coming?

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January 28, 2011

Like a lot of inside-the-White-House information, definitive data on which president first used e-mail is hard to come by. Working backwards, the Obama, George W. Bush, and Clinton administrations most certainly used e-mail as a daily part of their workdays. For select White House staff, e-mail, in fact, goes back as far as 1982 when National Security Adviser Robert McFarlane and his deputy, Admiral John M. Poindexter were hooked in to an early IBM office e-mail system. The rest of the Reagan White House came online in 1986.

There’s not much evidence, though, that presidents themselves used e-mail on a regular basis before President Obama, who lobbied to keep his Blackberry despite recommendations from advisors. According to a BBC report on the Obama Blackberry, “neither George W. Bush nor Bill Clinton used e-mail during their presidencies.”

According the the Clinton Presidential Library, however, Clinton was the first president to send an e-mail – two in fact. The first was a test e-mail to see if the president could work the system. He could. The second was an actual e-mail message sent to 77-year-old Senator John Glenn aboard the space shuttle Discovery during Glenn’s 1998 return to space. Glenn replied, making him the first senator to e-mail a president from space. As if being a war hero, astronaut, senator, the first man to orbit the Earth, and the oldest man in space wasn’t enough.

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Ready. Set. Slow Down.

January 26, 2011

Here’s something you’ve been told 100 times. But it’s worth reading again. Because if you haven’t tried it yet, you’re starting your day all wrong. You may be the type who likes to hit the ground running, go straight from the commute to the first phone call, meeting or e-mail without missing a beat. But as efficient as that may seem, starting your work day without a few minutes of planning is a recipe for a meandering workday.

Ten minutes with a to-do list and a little prioritizing will not just help pace and structure your day, it will give you a benchmark to fall back on when the day distracts you with brushfires, impromptu meetings and unexpected emergencies. This may be the most hackneyed productivity tip of all time (well, after “don’t check your e-mail every five minutes”). Nevertheless, it’s repeated so often because it works so well. Try it for a week and see if it leads you a calmer, more productive workday. Oh, and stop checking you e-mail so often.

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Sending the Right Message

January 25, 2011

E-mail is a flawed communication medium – just like all the rest. Like a cell-phone call or an exchange of morse code, an e-mail conversation has its own unique set of shortcomings and potential pitfalls. The problem with e-mail is that it’s only part of the story. Unlike a phone conversation or an in-person meeting, the reader’s only clues about your feelings come in the words you type. This leaves a lot of room for interpretation. We’ve all been part of e-mail exchanges that start with a misunderstanding and spiral down from there. There’s hope for the medium though. It starts with writing to minimize misinterpretation.

1. Short is good. Too short is dangerous.
Sure, you’re overworked. You’re answering a lot of e-mails. Why not keep your replies as minimal as possible? Mainly because they’re going to be read by a human. And very often, we humans interpret minimally worded answers as an indicator of dissatisfaction. It’s OK to be concise but only if you can do it without coming off terse.

2. Season With Greetings
It’s tempting, especially with e-mail replies, to launch right into your message without an introductory greeting. While it saves typing, omitting the “Hi Dave:” or the “Thanks for your e-mail” also makes the reply less personal. Depending on what you have to say next, this may not make too much of a difference in the perceived tone of the message. But especially if what follows is bad news, the opening greeting can help soften the blow and make you seem like a partner, even if you’re saying something the recipient doesn’t want to hear.

3. Beware of Subjectivity
There’s a reason e-mail marketers spend years fine tuning their subject lines. The subject is the first impression that will shape the emotions and expectations the reader brings to your e-mail. Don’t blow it with your first words. Messages whose subjects sound like demands will be read as such, even if you’re carful with your prose in the body of the message.

4. Easy on the Opinion
To minimize negative interpretation, minimize the negatives. Assume that everything you write will be read as a glass half-empty. Dissatisfaction, negative opinions, and above, all indignation, should be kept to a minimum and worded as gingerly as possible. You can’t control how your e-mail will be interpreted but you can minimize the triggers likely to fire off negative assumptions from the reader.

5. Re-read. Re-read Again.
We all type fast. Or try to. Sometimes that means what’s in our heads doesn’t make it to the screen. Omitting a word, letting spell-check replace a misspelling, or funking up your phrasing can all happen without warning. The only way to catch these mistakes is to re-read your message. It’s time consuming. But one unfortunate typo can change the tone, or the meaning of your message. So, re-read. And if it’s really important, have somebody else read it too.


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Postbox Now Available in the Mac App Store

January 23, 2011
Mac App Store

Postbox is now available in the Mac App Store! This exciting new option will enable an even greater number of people to discover, purchase, use, and manage Postbox within their iTunes accounts.

There are some important things to know about Postbox in the Mac App Store, so we’ve compiled a full list of FAQs. Here’s a quick run down of the most common questions:

Can I install Postbox on more than one Mac?
Yes, you can install Postbox purchased from the Mac App Store on any and every Mac that you personally own and use. 

What languages does Postbox from the Mac App Store support?
Postbox from the Mac App Store is currently available in English.

A version of Postbox that contains support for German, French, Spanish (Spain), English (British), Italian, Dutch, Portuguese (Brazilian), Russian, and Swedish has been submitted for review by Apple, and we expect that this version will be available in a couple of weeks.

Are the versions from the Mac App Store and the Postbox Store the same?
Not at this time. There will sometimes be a slight lag between the versions available from the Postbox website and the Mac App Store due to the extra time required for Apple’s review process. Additionally, there may be slight differences in functionality in order to comply with Apple’s application guidelines. 

Why are Add-ons, and iCal and iPhoto integrations not supported for versions of Postbox purchased through the Mac App Store?
Apple requires that applications be self-contained, single application installation bundles that do not install code or resources in other locations. As such, we cannot support add-ons, iCal or iPhoto integrations for versions of Postbox sold and updated through the Mac App Store.

We’re currently working with Apple to determine if there are any possible work-arounds to these restrictions. If we do find a work-around, or if Apple revises their guidelines, we’ll be sure to submit a new version with this functionality enabled.

If I purchase through the Mac App Store, can I download a version from Postbox that supports Add-ons, iCal and iPhoto?
Yes, and you can do so free of charge!

However, once you copy the version of Postbox from our website into the Applications folder, updates from this point forward will be managed by Postbox’s update system as opposed to the Mac App Store.

Can I convert a purchase from the Postbox Store to a copy managed by the Mac App Store?
There’s no way to convert a Postbox Store purchase to a Mac App Store purchase without repurchasing Postbox on the Mac App Store. 

If you wish to purchase Postbox from the Mac App Store, just drag Postbox from your Applications Folder to the Trash, empty your Trash, restart your computer, and the Purchase button will then be re-enabled. Your mail settings and mail databases will not be affected. 

Is the Postbox Family Pack available in the Mac App Store?
Not at this time. If Apple provides this functionality in the Mac App Store, we’ll be sure to pursue it!

Are there student discounts in the Mac App Store?
We do not have special discounts for students in the Mac App Store. However, students can purchase from the Postbox Store for $19.95. Please visit our Student Discount page for details.

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Another Reason For Multiple E-Mail Accounts

January 21, 2011

We all know our employers have control over workplace e-mail. The standard legal thinking is that they own the system and therefore the messages. But as of last week, employers gained even more control with a ruling from a California court of appeals.

The Sacramento court ruled that e-mails between lawyers and their clients are no longer protected by attorney client privilege if they’re written at work. So, if you’re planning on suing your employer, pick up the phone.

More on the story at Wired News.

Posted by Postbox

Background Check

January 20, 2011

Before you click the next not-safe-for-work e-mail attachment, look over your shoulder. In the NSFW e-mail story of 2010, an Australian banker temporarily lost his job for opening nude photos e-mailed to him at work. How did he get busted? Uh, he opened the e-mails on TV.

During an evening news live segment from an investment firm, one unfortunate Dave Kiely can be seen in the background clicking through a number of fleshy e-mail attachments. While the video went viral, his employers sent him home and decided what to do with him.

In Dave’s favor:

  • The photos were less-than-nude shots from an issue of GQ.
  • The model, Miranda Kerr, made a public statement that he should keep his job.
  • Working against him:

  • Opening nude photos on the evening news.
  • Dave kept his job. This is a good place to mention that Postbox makes it easy to archive, find and view e-mail attachments. If, however, you’d rather view Dave in the act, we’ve got that too.

    Posted by Postbox