
Here are some of the most frequently asked questions about Postbox. If you don't find the answer you're looking for here, please contact us.
General
- What platforms does Postbox support?
- Do you have plans for a Linux version?
- What are Postbox's system requirements?
- What languages does Postbox support?
- Can I use Postbox for Gmail, Yahoo mail, AOL mail or other webmail accounts?
- Does Postbox work like Gmail?
- Can I use Postbox to get mail from my Exchange server?
- Does Postbox include a calendar?
- Are there add-ons available for Postbox?
- Do you provide support for add-ons?
- Do Mozilla add-ons work in Postbox?
- What if I do not see my favorite add-on listed?
- Where can I find help?
- How do I file a bug?
- How do I submit feedback?
Purchasing Postbox
- How much does Postbox cost?
- What does the single-user license cover?
- What is the Lifetime Upgrades option?
- Where did the Family Pack Option go?
- I've already purchased the Family pack option, what does it cover?
- What if I changed my mind and want the Lifetime Upgrades option after I purchased Postbox?
- Does a license cover both Mac and PC?
- How do I purchase multiple copies of Postbox?
- Do you offer student discounts?
- I bought Postbox before I realized there was a student discount available. Can I convert my purchase?
- Do you offer volume discounts?
- Do you offer discounts for seniors, non-profits, or other groups?
- I missed a recent sale. Can I still get the sale price?
- Do you charge taxes?
- Can I try Postbox before I buy?
- Do you offer a guarantee?
- How do I retrieve a lost license key?
Postbox Express
- What is Postbox Express?
- How does Postbox Express compare to Postbox?
- How does Postbox Express compare to Thunderbird?
- Is it easy to switch from Thunderbird to Postbox Express?
- Is it easy to upgrade from Postbox Express to Postbox?
- Can I move from the Postbox Trial to Postbox Express?
- What platforms does Postbox Express support?
- How do I get help?
- How much does Postbox Express cost?
- What's the business model for Postbox Express?
Refer-a-Friend Program
- What is the Refer-a-Friend Program?
- Is the Refer-a-Friend Program only for new Postbox customers?
- Do you have to be a Postbox customer to participate?
- Can I get a code if I'm using Postbox on 30-day trial?
- I received my copy of Postbox as part of a volume company purchase. Can I participate?
- I received my copy of Postbox as part of Family Pack purchase. Can I participate?
- Is there a limit to how much you can earn?
- For those who wish to earn more, do you have a reseller program available?
- How do I receive payments?
- Can I receive payments in any other way besides PayPal?
- How long does it take to get paid?
- Are referral fees earned on refunded orders?
- When does the program end?
- Where can I read the fine print?
General
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- What platforms does Postbox support?
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At this time we support Windows and Macintosh.
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- Do you have plans for a Linux version?
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It's under consideration, but nothing to announce at this time.
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- What are Postbox's system requirements?
- Windows
- Windows XP SP2, Windows Vista, and Windows 7
- 1.5 Ghz Pentium 4 or comparable
- At least 1 GB of RAM
- At least 200 MB of available space on your hard drive (large email accounts may require more space for indexing)
- Mac OS X 10.4 and later
- G4 or G5 PPC or Intel processor
- At least 1 GB of RAM
- At least 200 MB of available space on your hard drive (large email accounts may require more space for indexing)
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- What languages does Postbox support?
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Today we support English, but we're now starting to roll out community-translated Language Packs that you can install into Postbox. Languages currently being translated include: German, French, Spanish (Spain), English (British), Italian, Dutch, Portuguese (Brazilian), Russian, and Swedish, with more on the way! If you would like to help us localize Postbox, please visit our translations page!
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- Can I use Postbox for Gmail, Yahoo mail, AOL mail or other webmail accounts?
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You bet! Postbox lets you keep existing email addresses and accounts. In fact, we make any webmail account even better by making it easy to find and use almost anything from your webmail accounts.
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- Does Postbox work like Gmail?
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Postbox and Gmail work beautifully together, a match made in heaven. But there are some important differences between Gmail's webmail interface and Postbox that you should know about. Please see our Using Postbox with Gmail page.
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- Can I use Postbox to get mail from my Exchange server?
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Postbox currently supports POP3, IMAP, and SMTP protocols, so if your administrator has those protocols turned on in Exchange, then you can use Postbox to send and receive mail from those servers. Postbox does not currently support native Exchange protocols.
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- Does Postbox include a calendar?
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Not directly, but you can use the Lightning calendaring extension within Postbox, which provides an integrated calendaring experience. Please see our visit our Lightning page to learn more.
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- Are there add-ons available for Postbox?
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Yes! Please see our Add-ons Center for a list of add-ons that provide support for Postbox.
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- Do you provide support for add-ons?
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Postbox provides a mechanism that allows add-ons from 3rd party developers to be installed within Postbox. However, it is up to each add-on developer to support the functionality of their add-ons they author. Postbox does not provide support for 3rd party add-ons.
Unmodified Mozilla add-ons do not work within Postbox at this time. Developers of existing Mozilla add-ons need to port their add-ons to Postbox. Sometimes this can be as simple as changing a few parameters, such as product, version, etc., other times the porting effort may be more complex.
In some instances, such as Lightning, Postbox has performed the necessary porting work to get an add-on to operate within Postbox. We do this so people can get an early feel for how key add-ons will function within Postbox. But we do not support these add-ons, again, because we did not develop them.
We work with extension developers as much as possible, but if there is a particular add-on that you really like, our suggestion is always to contact the add-on developer to have them port their add-on to Postbox.
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- Do Mozilla add-ons work in Postbox?
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Unmodified Mozilla add-ons do not work within Postbox at this time. Developers of existing Mozilla add-ons need to port their add-ons to Postbox. Sometimes this can be as simple as changing a few parameters, such as product, version, etc., other times the porting effort may be more complex.
In some instances, such as Lightning, Postbox has performed the necessary porting work to get an add-on to operate within Postbox. We do this so people can get an early feel for how key add-ons will function within Postbox. But we do not support these add-ons, again, because we did not develop them.
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- What if I do not see my favorite add-on listed?
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We work with extension developers as much as possible, but if there is a particular add-on that you really like, our suggestion is always to contact the add-on developer to have them port their add-on to Postbox.
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- Where can I find help?
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Postbox trial users are free to browse through our Postbox Quickstart Guide, Community Support Forums and Knowledge Base for answers to common questions. Postbox customers can submit requests directly to the Postbox team.
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- How do I file a bug?
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Visit our Support page. From here you can post to our community help forum or submit a request directly to the team.
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- How do I submit feedback?
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Visit our Ideas Forum to share your thoughts and ideas on Postbox.
Purchasing Postbox
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- How much does Postbox cost?
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The retail prices for Postbox are:
- Postbox 1.1 - $39.95 USD
- Lifetime Upgrades Option - additional $24.95 USD
Please visit our Postbox for Business Store to receive volume discount pricing.
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- What does the single-user license cover?
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For each license:
- you can install Postbox on any computer(s) you personally use (e.g. your work computer, laptop, and home computer), OR
- let multiple users share one copy of Postbox on a single computer (like a family computer)
... but not both. If another person within your household would like to use Postbox on a different computer, then we recommend a second license (and save by taking advantage of our volume discounts).
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- What is the Lifetime Upgrades Option?
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This add-on purchase option provides you with automatic access to all future versions of Postbox, e.g. 2.0, 3.0, etc., either Mac or PC. But hurry, this special purchase option ends July 31st at 11:59PM EST!
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- Where did the Family Pack Option go?
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The Family Pack purchase option has been discontinued, however, the retail price of Postbox drops to $29.95 as soon as you order 2 or more copies. To order multiple copies, please visit our Postbox for Business Store (end users welcome too!).
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- I've already purchased the Family pack option, what does it cover?
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The Family Pack license allows up to five family members within the same household to use your Postbox license on their computers, either Windows or Mac.
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- What if I changed my mind and want the Lifetime Upgrades option after I purchased Postbox?
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We’re sorry, but at this time the Lifetime Upgrades option must be chosen at the time of purchase. We cannot add the Lifetime Upgrade option at a later time.
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- Does a license cover both Mac and PC?
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Yes! Your Postbox license will work on a Mac, PC, or both! .
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- How do I purchase multiple copies of Postbox?
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Please visit our Postbox for Business Store to purchase multiple copies of Postbox and to receive a discount on volume purchases.
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- Do you offer student discounts?
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Yes! Undergraduate and graduate students receive a 50% discount off the retail price of Postbox and the Lifetime Upgrade Option (while this option is available). Please visit our Student Discount page for details.
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- I bought Postbox before I realized there was a student discount available. Can I convert my purchase?
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We're very sorry, but we cannot convert a previous purchase over to the student discount price. We do our best to get the word out on student discounts through our FAQ, blog, Twitter, Facebook, start page, press, links on the Postbox store, etc.. But the student discount process must be followed prior to purchase.
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- Do you offer volume discounts?
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Yes. Please visit our Postbox for Business Store for details and purchasing.
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- Do you offer discounts for seniors, non-profits, or other groups?
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Not at this time. But we encourage everyone to search Twitter or Google for "Postbox Discount" or "Postbox Discount Code" to find a $10 discount code. Then when you purchase Postbox, be sure to share your code with others!
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- I missed a recent sale or promotion. Can I still get the discounted price?
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We're sorry, but you must take advantage of special sales or promotions within the sale or promotional period.
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- Do you charge taxes?
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Sometimes, depending upon where you live. Taxes are calculated automatically by our e-commerce provider (FastSpring), and once you enter your address, the e-commerce system will summarize the applicable taxes (if any) on your order confirmation screen prior to purchase.
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- Can I try Postbox before I buy?
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Absolutely! Try Postbox for free for 30 days.
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- Do you offer a guarantee?
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Yes! We're so confident that you will be satisfied with Postbox, that we offer a 30-day money back guarantee, no questions asked!
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- How do I retrieve a lost license key?
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Simply contact the Postbox Store and we'll re-send your license key. In your email, please include any of the following to help us locate your order: last name, email address used to purchase, last 4 or 5 digits of your credit card, or order number.
Postbox Express
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- What is Postbox Express?
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Postbox Express 1.0 is a simple, yet powerful, new email application for Windows and Mac. It's based on the same platform as our premium version of Postbox, but contains a lighter-weight feature set that's perfect for home use.
Best of all... Postbox Express is completely FREE!
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- How does Postbox Express compare to Postbox?
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Postbox Express is perfect for people with light-duty email needs, such as students, retirees, or ski bums. It's a great alternative to other free offerings such as Thunderbird, Apple Mail, Windows Live Mail, or Eudora.
Postbox is a fully featured email solution that provides powerful search, organization, and productivity tools for busy professionals. It contains a much larger feature set, more frequent releases and a faster pace of innovation, which makes Postbox feel more "alive" and relevant than other desktop email clients.
To learn more about each edition, please see our handy comparison chart.
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- How does Postbox Express compare to Thunderbird?
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Postbox Express and Thunderbird are both based on Mozilla® technology, but Postbox Express offers simplified account and folder views, powerful search features, more complete conversation views, and a gorgeous user interface. Learn more about why you should switch!
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- Is it easy to switch from Thunderbird to Postbox Express?
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You bet! Postbox Express will import your Thunderbird account settings, email messages, contacts, filters, labels, and junk settings - everything you need to get up and running in minutes.
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- Is it easy to upgrade from Postbox Express to Postbox?
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Absolutely! Because both products share the same configuration files, an upgrade to Postbox is completely seamless and hassle free.
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- Can I move from the Postbox Trial to Postbox Express?
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Yes, both products share the same configuration files, so you can easily move between the two.
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- What platforms does Postbox Express support?
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Windows and Macintosh. Please also see our System Requirements.
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- How do I get help?
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Users of Postbox Express are free to browse through our Postbox Express Quickstart Guide, Community Support Forums and Knowledge Base for answers to common questions.
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- How much does Postbox Express cost?
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It's FREE!
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- What's the business model for Postbox Express?
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We will be highlighting what's new and cool about the premium version of Postbox within Postbox Express, and hope that at some point you will be compelled to upgrade. We may occasionally present special offers, or experiment with other ways to provide value to our users, but our initial focus will be to promote the premium version within the Postbox Express start page.
Refer-a-Friend Program
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- What is the Refer-a-Friend Program?
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The Refer-a-Friend Program ("Referral Program") enables people to earn rewards for each new customer they refer to Postbox. When you purchase Postbox, you'll have access to a referral code which you can share with your friends, family, co-workers or the people who read your blog, tweets, Facebook page, etc. Each time someone uses your code, you'll earn $5.00!
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- Is the Refer-a-Friend Program only for new Postbox customers?
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Not at all, existing Postbox customers can participate in the program as well! Registered users of Postbox can find their referral code by selecting License... from the Help menu, and then by clicking the Get Referral Code link. If you do not see this link, please be sure that you are running Postbox 1.1.1. or greater.
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- Do you have to be a Postbox customer to participate?
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Yes. The Refer-a-Friend Program was developed for Postbox customers, and much less so for professional affiliate sellers.
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- Can I get a code if I'm using Postbox on 30-day trial?
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We're sorry, but the Refer-a-Friend Program was developed to reward customers who purchase Postbox.
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- I received my copy of Postbox as part of a volume company purchase. Can I participate?
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Unfortunately, no. The Refer-a-Friend program is only valid for single Postbox purchasers.
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- I received my copy of Postbox as part of Family Pack purchase. Can I participate?
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Yes, but the original Postbox purchaser will receive any fees earned.
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- Is there a limit to how much you can earn?
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Participants can earn up to $500.00 USD in any calendar year.
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- For those who wish to earn more, do you have a reseller program available?
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Not at this time, but it is something we're considering.
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- How do I receive payments?
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Payments will be made through PayPal to the email address used during your Postbox purchase.
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- Can I receive payments in any other way besides PayPal?
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We're sorry, but we can only issue payments through PayPal.
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- How long does it take to get paid?
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Payments will be made via PayPal within sixty (60) days after the end of the calendar month in which they accrue.
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- Are referral fees earned on refunded orders?
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No, referral fees are not earned for a purchase if the customer receives a refund for the purchase.
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- When does the program end?
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The Refer-a-Friend Program will end on July 31st, at 5:00PM PST. Any coupon codes used before this time will be honored.
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- Where can I read the fine print?
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Please see the Postbox Referral Program Terms and Conditions.
